Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges are shown alongside your order in the Basket. Before you commit to your purchase, you have the option to check all the delivery options and choose the one that suits your needs.

Which payment methods are accepted in the Online Shop?

You can use Visa, MasterCard, Discover or American Express cards that have a registered billing address to make payments via Stripe or Paypal.

Another fast and easy option is paying with your bank account. Many PayPal members choose to pay with their bank accounts because it’s a convenient way to keep their spending under control.

How long will delivery take?

We look to send In Stock items ordered out within a week (7 calendar days) of receipt.

How secure is shopping in the Online Shop? Is my data protected?

Our website and checkout are protected by SSL encryption provided by

Payment processing occurs through Stripe or PayPal’s secure servers. No card data is saved on our website.

What exactly happens after ordering?

We process the order by hand, fulfilling from our available stock. We look to send In Stock items ordered out within a week (7 calendar days) of receipt, but it can take up to three weeks (21 calendar days) where you include any other items—such as Back Orders, Pre-Orders or similar. We will always provide an estimate for fulfilment when you make your order, but keep this period in mind when planning ahead for events, gifts, etc. If we have your choice of item in stock, it could go out within 24 hours.

Do I receive an invoice for my order?

You will receive an email confirming your order.

We can send invoices on request.

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